Terms of Use

These Terms of Use ("Terms") govern your access to and use of the Airo website, mobile applications, and related services (collectively, the "Services"), operated by Airo ("Airo," "we," "us," or "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Description of the Services

Airo operates an online marketplace that connects individuals seeking local services ("Customers") with independent, third-party service providers ("Providers") across categories such as home services and pet care. Airo is a marketplace and technology platform only. Providers are independent businesses or contractors, not employees or agents of Airo, and Airo does not itself perform the services listed on the platform.

2. Eligibility & Accounts

• You must be at least 18 years old and able to form a binding contract to use the Services.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You agree to provide accurate, current, and complete information when creating an account or booking a service.
• Providers may be required to complete identity verification and, where applicable, background checks before accepting bookings.

3. Bookings, Fees & Payments

• Customers book services directly with Providers through the Services. Pricing is set by the Provider and shown before booking.
• Airo charges Providers a flat service fee of 10% of the completed booking value, capped at $500 per job, unless otherwise disclosed.
• Payments are processed through Airo's third-party payment processor. Customers authorize Airo to charge the payment method on file for completed bookings.
• Provider payouts are issued within 24 hours of a completed booking, subject to standard payment-processing timelines and any fraud or dispute review.
• All payments are cashless; Providers may not request or accept off-platform cash payment for a booking made through Airo.

4. Cancellations & Refunds

Cancellation windows and any associated fees are shown at the time of booking and may vary by Provider and service category. Refund requests for incomplete, unsatisfactory, or disputed services are handled on a case-by-case basis; contact us at support@airoondemand.com to open a dispute.

5. Provider Responsibilities

• Providers are solely responsible for the quality, safety, and legality of the services they perform, and for holding any licenses, permits, or insurance required by law.
• Providers are independent contractors and are solely responsible for their own taxes, equipment, and business expenses.
• Providers agree to honor the pricing, availability, and scope of work represented on their Airo profile.

6. User Conduct

You agree not to:

• Use the Services for any unlawful, fraudulent, or abusive purpose.
• Circumvent the Services to arrange payment or bookings off-platform in order to avoid fees.
• Harass, threaten, or discriminate against other users.
• Post false, misleading, or defamatory reviews or listings.
• Interfere with or disrupt the integrity or performance of the Services.

7. Marketplace Disclaimer

Airo does not control, and is not responsible for, the conduct of Customers or Providers, whether online or offline. Any dispute regarding the performance, quality, or payment of a service is between the Customer and the Provider. Airo may, at its discretion, assist in resolving disputes but is not obligated to do so and is not a party to the underlying service agreement between Customer and Provider.

8. Intellectual Property

The Services, including all content, features, logos, and trademarks (such as the Airo name and logo), are owned by Airo or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Services without our prior written consent.

9. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AIRO DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY PROVIDER WILL MEET YOUR EXPECTATIONS.

10. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AIRO WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, ARISING FROM YOUR USE OF THE SERVICES OR ANY SERVICES BOOKED THROUGH THE PLATFORM. AIRO'S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES YOU PAID TO AIRO IN THE 12 MONTHS BEFORE THE CLAIM, OR (B) $100.

11. Indemnification

You agree to indemnify and hold Airo harmless from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Services, your violation of these Terms, or the services you provide or receive through the platform.

12. Termination

We may suspend or terminate your access to the Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users or to Airo. You may stop using the Services and close your account at any time.

13. Dispute Resolution; Binding Arbitration; Class Action Waiver

Please read this section carefully — it affects your legal rights and requires most disputes to be resolved by individual binding arbitration rather than in court.

Agreement to arbitrate. You and Airo agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Services (except as set out below) will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. The Federal Arbitration Act governs the interpretation and enforcement of this section.

Class action waiver. You and Airo agree that any arbitration or proceeding will be conducted only on an individual basis and not as a class, consolidated, or representative action. Both parties waive any right to a jury trial.

30-day opt-out. You may opt out of this arbitration agreement by emailing support@airoondemand.com with your name and a clear statement that you wish to opt out, within 30 days of first accepting these Terms. Opting out does not affect any other part of these Terms.

This section does not prevent either party from seeking injunctive or other equitable relief for intellectual property infringement or unauthorized access to the Services, or from bringing an individual action in small claims court.

14. Governing Law

These Terms are governed by the Federal Arbitration Act, applicable federal law, and the laws of the State of California, without regard to conflict-of-laws principles, except where a dispute proceeds in small claims court or another forum expressly permitted above.

15. Electronic Communications Consent

By using the Services, you consent to receive agreements, notices, disclosures, and other communications from Airo electronically, including by email or within the app, in accordance with the U.S. Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and similar state laws. You may withdraw this consent at any time by contacting us, though doing so may limit your ability to use certain features of the Services.

16. Changes to These Terms

We may modify these Terms from time to time. If we make material changes, we will update the "Last updated" date above and, where appropriate, provide additional notice. Continued use of the Services after changes take effect constitutes acceptance of the revised Terms.

17. Contact Us

Questions about these Terms can be sent to support@airoondemand.com or through our Contact page.